All lessons must be booked in advance through the websites booking page.

All lessons must be paid for at the time of booking either by bank transfer, debit or credit card.

No, Lessons must be booked with a minimum of 24 hours notice.

You may cancel your lesson up to 24 hours before the scheduled lesson time via the confirmation email by selecting “Manage Appointment". Youll be refunded the full amount minus the transaction fee of 53 pence.

Please note: You can not cancel a lesson within 24 hours  and you will be charged in full as per the booking Terms & Conditions.

Yes - Lessons may be rescheduled subject to availability and free of charge. Please note that lessons cant be rescheduled with less than 24 hours before your scheduled time slot. 

To reschedule, use the “Manage Appointment” link in your booking confirmation email and select an alternative time slot.

For late arrivals, the lesson will still end at the scheduled time and the full lesson fee will be charged.

If you do not attend a scheduled lesson without prior notice, the lesson will be treated as a late cancellation and charged in full.

In the unlikely event that I need to cancel a lesson, you will be offered the option to reschedule or receive a full refund.

This privacy notice tells you what you can expect me to do with your personal information. 

My contact details:

Post

Unit 3, Rose Way, Rochford, SS41LY

Email

max.c@maxcrook.co.uk

​What information I collect, use, and why

I collect or use the following information to provide services and goods, including delivery

Names and contact details

The lawful bases for collecting or using personal information to provide services and goods are:

Consent

Where I keep personal information from

People directly

How long I keep information

I am required under UK tax law to keep customer’s basic personal data (name, contact details) for a minimum of 6 years after which time you can request its destruction. Information supplied through the contact form is stored on a server until you request its deletion regardless of whether or not you become a customer. 

Sharing information outside the UK

Where necessary, I may transfer personal information outside of the UK. When doing so, I comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact me for more information. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal data.

Your right to rectification - You have the right to ask me to rectify personal data you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure - You have the right to ask me to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that I transfer the personal data you gave me to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When I use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, I have one calendar month to respond to you.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice. 

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 13 May 2026